Data protection


CG Car-Garantie Versicherungs-Aktiengesellschaft

DSGVO_en

Privacy Policy

1. An overview of data protection

General information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit our website. The term „personal data“ comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.

Data recording on our website

Who is the responsible party for the recording of data on this website (i.e. the „controller“)?

The data on this website is processed by the operator of the website, whose contact information is available under section „Information Required by Law“ on this website.

How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.

Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access our website.

What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyse your user patterns.

What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified, blocked or eradicated. Please do not hesitate to contact us at any time under the address disclosed in section „Information Required by Law“ on this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.

Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section „Right to Restriction of Data Processing.“

Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analysed when your visit our website. Such analyses are performed primarily with cookies and with what we refer to as analysis programmes. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you.

You have the option to object to such analyses or you can prevent their performance by not using certain tools. For detailed information about the tools and about your options to object, please consult our Data Protection Declaration below.

2. General information and mandatory information

Data protection

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e. through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third party access.

Information about the responsible party (referred to as the „controller“ in the GDPR)

The data processing controller on this website is:

CG Car-Garantie Versicherungs-Aktiengesellschaft
Gündlinger Straße 12
79111 Freiburg im Breisgau
Deutschland

Phone: +49 (0)761 4548 0
E-mail: info@cargarantie.com

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).

Designation of a data protection officer as mandated by law

We have appointed a data protection officer for our company.

Udo Strittmatter
Gündlinger Straße 12
D-79111 Freiburg i. Breisgau

Phone: +49 (0)761 4548 0
E-mail: datenschutz@cargarantie.com

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

In the event that data are processed on the basis of Art. 6 Sect. 1 lit. e or f GDPR, you have the right to at any time object to the processing of your personal data based on grounds arising from your unique situation. This also applies to any profiling based on these provisions. To determine the legal basis, on which any processing of data is based, please consult this Data Protection Declaration. If you log an objection, we will no longer process your affected personal data, unless we are in a position to present compelling protection worthy grounds for the processing of your data, that outweigh your interests, rights and freedoms or if the purpose of the processing is the claiming, exercising or defence of legal entitlements (objection pursuant to Art. 21 Sect. 1 GDPR).

If your personal data is being processed in order to engage in direct advertising, you have the right to at any time object to the processing of your affected personal data for the purposes of such advertising. This also applies to profiling to the extent that it is affiliated with such direct advertising. If you object, your personal data will subsequently no longer be used for direct advertising purposes (objection pursuant to Art. 21 Sect. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption programme. You can recognise an encrypted connection by checking whether the address line of the browser switches from „http://“ to „https://“ and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

Information about, blockage, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to at any time demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data. You may also have a right to have your data rectified, blocked or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time at the address provided in section „Information Required by Law.“

Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time at the address provided in section „Information Required by Law.“ The right to demand restriction of processing applies in the following cases:

  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data.
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
  • If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in section „Information Required by Law“ to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

3. Recording of data on our website

Cookies

In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are so-called „session cookies.“ They are automatically deleted after your leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.

Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Data Protection Declaration.

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

Hence, the processing of the data entered into the contact form occurs exclusively based on your consent (Art. 6 Sect. 1 lit. a GDPR). You have the right to revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g. after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions – in particular retention periods.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Article 6 (1) a GDPR) and/or on our legitimate interests (Article 6 (1) (f) GDPR), since we have a legitimate interest in the effective processing of requests addressed to us.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content organization or change of the legal relationship (data inventory). These actions are taken on the basis of Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual actions. We collect, process and use personal data concerning the use of our website (usage data) only to the extent that this is necessary to make it possible for users to utilize the services and to bill for them.

The collected customer data shall be eradicated upon completion of the order or the termination of the business relationship. This shall be without prejudice to any statutory retention mandates.

Data transfer upon closing of contracts for online stores, retailers and the shipment of merchandise

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with companies entrusted with the shipment of goods or the financial institution tasked with the processing of payments. Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6 Sect. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.

4. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called cookies. Cookies are text files, which are stored on your computer and that enable an analysis of the use of the website by users. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored.

The storage of Google Analytics cookies and the utilization of this analysis tool are based on Art. 6 Sect. 1 lit. f GDPR. The operator of this website has a legitimate interest in the analysis of user patterns to optimize both, the services offered online and the operator’s advertising activities.

IP anonymization

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyse your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

Browser plug-in

You do have the option to prevent the archiving of cookies by making pertinent changes to the settings of your browser software. However, we have to point out that in this case you may not be able to use all of the functions of this website to their fullest extent. Moreover, you have the option prevent the recording of the data generated by the cookie and affiliated with your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: tools.google.com/dlpage/gaoptout.

Objection to the recording of data

You have the option to prevent the recording of your data by Google Analytics by clicking on the following link. This will result in the placement of an opt out cookie, which prevents the recording of your data during future visits to this website: Google Analytics deactivation.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: support.google.com/analytics/answer/6004245.

Contract data processing

We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 month. For details please click the following link: support.google.com/analytics/answer/7667196

Hotjar

This website utilizes Hotjar. The provider is Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: www.hotjar.com).

Hotjar is a tool used to analyse your user patterns on our website. Hotjar allows us to for instance record your mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles so-called Heatmaps, that make possible to determine which parts of the website the website visitor reviews with preference.

We are also able to determine how long you have stayed on a page of our website and when you left. We can also determine at which point you suspended making entries into a contact form (so-called conversion funnels).

Furthermore, Hotjar can be deployed to obtain direct feedback from website visitors. This function aims at the improvement of the website offerings of the website operator.

Hotjar uses cookies. Cookies are small text files that are placed on your computer and stored by your browser. Their purpose is to make our website presentation more user friendly, more effective and more secure. These cookies allow us to in particular determine if our website was used with a certain device or if the functions of Hotjar have been deactivated for the respective browser. Hotjar cookies will remain on your device until you delete them.

You can set up your browser in such a manner that you will be notified anytime cookies are placed and you can permit cookies only in certain cases or exclude the acceptance of cookies in certain instances or in general and you can also activate the automatic deletion of cookies upon closing of the browser. If you deactivate cookies, the functions of this website may be limited.

The use of Hotjar and the storage of the Hotjar cookies are based on Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising.

Deactivation of Hotjar

If you would like to deactivate the recording of data by Hotjar, please click on the link below and follow the instructions provided under the link: www.hotjar.com/opt-out.

Please keep in mind that you will have to separately deactivate Hotjar for every browser and every device.

For more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy Declaration of Hotjar under the following link: www.hotjar.com/privacy.

Contract data processing

We have entered into a contract data processing agreement with Hotjar to implement the stringent European Data Protection Regulations.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online promotional program of Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

In conjunction with Google AdWords, we use a tool called Conversion Tracking. If you click on an ad posted by Google, a cookie for Conversion Tracking purposes will be placed. Cookies are small text files the web browser places on the user’s computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we will be able to recognise that the user has clicked on an ad and has been linked to this page.

A different cookie is allocated to every Google AdWords customer. These cookies cannot be tracked via websites of AdWords customers. The information obtained with the assistance of the Conversion cookie is used to generate Conversion statistics for AdWords customers who have opted to use Conversion Tracking. The users receive the total number of users that have clicked on their ads and have been linked to a page equipped with a Conversion Tracking tag. However, they do not receive any information that would allow them to personally identify these users. If you do not want to participate in tracking, you have the option to object to this use by easily deactivating the Google Conversion Tracking cookie via your web browser under user settings. If you do this, you will not be included in the Conversion Tracking statistics.

The storage of „Conversion“ cookies and the use of this tracking tool are based on Art. 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising.

To review more detailed information about Google AdWords and Google Conversion Tracking, please consult the Data Privacy Policies of Google at: policies.google.com/privacy.

You can set up your browser in such a manner that you will be notified anytime cookies are placed and you can permit cookies only in certain cases or exclude the acceptance of cookies in certain instances or in general and you can also activate the automatic deletion of cookies upon closing of the browser. If you deactivate cookies, the functions of this website may be limited.

5. Plug-ins and Tools

YouTube with expanded data protection integration

Our website uses plug-ins of the YouTube platform, which is being operated by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in the expanded data protection mode. According to YouTube, this mode ensures that YouTube does not store any information about visitors to this website before they watch the video. Nevertheless, this does not necessarily mean that the sharing of data with YouTube partners can be ruled out as a result of the expanded data protection mode. For instance, regardless of whether you are watching a video, YouTube will always establish a connection with the Google DoubleClick network.

As soon as you start to play a YouTube video on our website, a connection to YouTube’s servers will be established. As a result, the YouTube server will be notified, which of our pages you have visited. If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

Furthermore, after you have started to play a video, YouTube will be able to place various cookies on your device. With the assistance of these cookies, YouTube will be able to obtain information about our website visitor. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud. These cookies will stay on your device until you delete them.

Under certain circumstances, additional data processing transactions may be triggered after you have started to play a YouTube video, which are beyond our control.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 Sect. 1 lit. f GDPR, this is a legitimate interest.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under: policies.google.com/privacy.

Google Web Fonts (local embedding)

This website uses so-called Web Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application.

6. Custom Services

Job Applications

We offer website visitors the opportunity to submit job applications to us (e.g. via e-mail, via postal services on by submitting the online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing and use of your data will occur in compliance with the applicable data privacy rights and all other statutory provisions and that your data will always be treated as strictly confidential.

Scope and purpose of the collection of data

If you submit a job application to us, we will process any affiliated personal data (e.g. contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The legal grounds for the aforementioned are § 26 New GDPR according to German Law (Negotiation of an Employment Relationship), Art. 6 Sect. 1 lit. b GDPR (General Contract Negotiations) and – provided you have given us your consent – Art. 6 Sect. 1 lit. a GDPR. You may revoke any consent given at any time. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application.

If your job application should result in your recruitment, the data you have submitted will be archived on the grounds of § 26 New GDPR and Art. 6 Sect. 1 lit. b GDPR for the purpose of implementing the employment relationship in our data processing system.

Data Archiving Period

If we should not be able to offer you a position, if you refuse a job offer, retract your application, revoke your consent to the processing of your data or ask us to delete your data, we will store your transferred data, incl. any physically submitted application documents for a maximum of 6 months after the conclusion of the application process (retention period) to enable us to track the details of the application process in the event of disparities (Art. 6 Sect. 1 lit. f GDPR).

YOU HAVE THE OPTION TO OBJECT TO THIS STORAGE/RETENTION OF YOUR DATA IF YOU HAVE LEGITIMATE INTERESTS TO DO SO THAT OUTWEIGH OUR INTERESTS.

Once the retention period has expired, the data will be deleted, unless we are subject to any other statutory retention obligations or if any other legal grounds exist to continue to store the data. If it should be foreseeable that the retention of your data will be necessary after the retention period has expired (e.g. due to imminent or pending litigation), the data shall not be deleted until the data have become irrelevant. This shall be without prejudice to any other statutory retention periods.

Data Protection Statement
With these statements, we give you information on the processing of your personal data by CG Car-Garantie Versicherungs-AG and your rights under data protection law.

Party responsible for data controlling
CG Car-Garantie Versicherungs-AG
Gündlinger Strasse 12
79111 Freiburg
Tel. +49 761 4548 0)
Fax +49 761 4548 248)
E-mail address: info@cargarantie.com

You can contact our data protection officer by post to “Data Protection Officer” at the address provided above, or by e-mail at: datenschutz@cargarantie.com

Purposes and legal foundations of data processing
We process your personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as all additional relevant laws.
The vehicle warranty received from your dealer is insured with us. In order to conclude the insurance agreement and assess the risk that we are to take on, we need the information provided by you in the warranty agreement. If the insurance agreement comes into effect, we will process this data in order to implement the contractual relationship. We require information regarding claims, for example, in order to be able to check whether an insurance case has occurred and the level of the claim.
It is not possible to conclude and/or implement the warranty insurance agreement without processing your personal data.
In addition, we need your personal data in order to create insurance-specific statistics, e.g. for developing new tariffs or to fulfil supervisory requirements.
The legal foundation for this processing of personal data for pre-contractual and contractual purposes is Article 6 Para. 1 b), GDPR.
We also process your data in order to protect our justified interests or those of third parties (Article 6, Para. 1) GDPR). Specifically, this may be necessary:

  • to guarantee IT security and IT operation,
  • to advertise our own insurance products,
  • to prevent and clarify criminal offences; in particular, we use data analysis to identify information that may indicate insurance fraud.

In addition, we process your personal data to fulfil statutory duties such as supervisory requirements, business and fiscal legal duties to preserve records, and our advisory duty. In this case, the respective statutory regulations, in conjunction with Article 6 Para. 1 c) GDPR, serve as the legal foundation for processing.
If we wish to process your personal data for a purpose not specified above, we will inform you of this in advance within the framework of the statutory provisions.

Categories of recipients of personal data
Reinsurers:
We insure the risks that we take on through special insurance companies (reinsurers). In order to do this, it may be necessary to transfer your agreement data and, where applicable, claims data to a reinsurer so that the reinsurer is able to gain its own understanding of the risk or insurance case.

Vehicle manufacturers/importers:
In the event of warranty and/or insurance programs coordinated with vehicle manufacturers and/or vehicle importers, your agreement data and, where applicable, claims data are forwarded to vehicle manufacturers and/or vehicle importers for inclusion in statistics, for example.

External service providers:
In order to fulfil our contractual and statutory obligations, we procure some services from external service providers. The latest version of the list of contractors and service providers we use, and with which we have business relationships that are not solely temporary, can be viewed on our website at www.cargarantie.com/datenschutz

Additional recipients:
In addition, we may transfer your personal data to additional recipients such as authorities, in order to fulfil statutory disclosure obligations (e.g. financial authorities or law enforcement agencies).

Duration of data storage
We delete your personal data as soon as it is no longer required for the purposes specified above. In this process, it may be the case that personal data is stored for the period during which claims may be asserted against our company (statutory limitation period of three to thirty years). In addition, we store your personal data insofar as we are legally required to do so. Corresponding duties to the production of proof and retention are based, among other instruments, on the German Commercial Code, General Fiscal Law, and Money Laundering Act. In accordance with these, storage periods last up to ten years.

Rights of affected persons
You may demand disclosure of the data stored about your person by contacting the address provided above. In addition, under certain conditions you may demand the correction or deletion of your data. Furthermore, you may be due a right to restrict the processing of your data, as well as a right to the return – in a structured, established and machine-readable format – of the data provided by you.

Right of objection
You have the right to object to the processing of your personal data for the purposes of direct advertising.
To assert this, please contact info@cargarantie.com
If we process your data to protect justified interests, you may object to this processing if your particular situation gives rise to reasons that exclude data processing.

Right of complaint
You are able to contact the data protection officer specified above, or a supervisory authority for data protection, if you have a complaint.

Data transfer to a third country
If we transfer your personal data to service providers outside the European Economic Area (EEA), this transfer only occurs if the third country has been confirmed by the EU Commission to have an appropriate level of data protection.

Automated decisions on a case-by-case basis
Based on your information on the insurance case, the data saved regarding your agreement and where applicable information in this respect received from third parties, we will in some cases make a fully automated decision about our liability. The fully automated decisions are based on regulations defined in advance by the company, regarding the weighting of information.

Data Protection Statement
With these statements, we give you information on the processing of your personal data by CG Car-Garantie Versicherungs-AG and your rights under data protection law.

Party responsible for data processing
CG Car-Garantie Versicherungs-AG
Gündlinger Strasse 12
79111 Freiburg
Tel. +49 761 4548 0)
Fax +49 761 4548 248)
E-mail address: info@cargarantie.com

You can contact our data protection officer by post to “Data Protection Officer” at the address provided above, or by e-mail at: datenschutz@cargarantie.com

Purposes and legal foundations of data processing
We process your personal data in compliance with the EU General Data Protection Regulation (GDPR) as well as all additional relevant laws.
If you make an application for insurance protection, we need the information you have provided in this process in order to conclude the agreement and assess the risk that we are to take on. If the insurance agreement comes into effect, we will process this data in order to implement the contractual relationship, e.g. for issuing a policy or invoicing. We require information regarding claims, for example, in order to be able to check whether an insurance case has occurred and the level of the claim.
It is not possible to conclude and/or implement the insurance agreement without processing your personal data.
In addition, we need your personal data in order to create insurance-specific statistics, e.g. for developing new tariffs or to fulfil supervisory requirements.
The legal foundation for this processing of personal data for pre-contractual and contractual purposes is Article 6 Para. 1 b), GDPR.
We also process your data in order to protect our justified interests or those of third parties (Article 6, Para. 1) GDPR). Specifically, this may be necessary:

  • to guarantee IT security and IT operation,
  • to advertise our own insurance products,
  • to prevent and clarify criminal offences; in particular, we use data analysis to identify information that may indicate insurance fraud.

In addition, we process your personal data to fulfil statutory duties such as supervisory requirements, business and fiscal legal duties to preserve records, and our advisory duty. In this case, the respective statutory regulations, in conjunction with Article 6 Para. 1 c) GDPR, serve as the legal foundation for processing.
If we wish to process your personal data for a purpose not specified above, we will inform you of this in advance within the framework of the statutory provisions.

Categories of recipients of personal data
Reinsurers:
We insure the risks that we take on through special insurance companies (reinsurers). In order to do this, it may be necessary to transfer your agreement data and, where applicable, claims data to a reinsurer so that the reinsurer is able to gain its own understanding of the risk or insurance case.

Vehicle manufacturers/importers:
In the event of warranty and/or insurance programs coordinated with vehicle manufacturers and/or vehicle importers, your agreement data and, where applicable, claims data are forwarded to vehicle manufacturers and/or vehicle importers for inclusion in statistics, for example.

External service providers:
In order to fulfil our contractual and statutory obligations, we procure some services from external service providers.
The latest version of the list of contractors and service providers we use, and with which we have business relationships that are not solely temporary, can be viewed on our website at www.cargarantie.com/datenschutz

Additional recipients:
In addition, we may transfer your personal data to additional recipients such as authorities, in order to fulfil statutory disclosure obligations (e.g. financial authorities or law enforcement agencies).

Duration of data storage
We delete your personal data as soon as it is no longer required for the purposes specified above. In this process, it may be the case that personal data is stored for the period during which claims may be asserted against our company (statutory limitation period of three to thirty years). In addition, we store your personal data insofar as we are legally required to do so. Corresponding duties to the production of proof and retention are based, among other instruments, on the German Commercial Code, General Fiscal Law, and Money Laundering Act. In accordance with these, storage periods last up to ten years.

Rights of affected persons
You may demand disclosure of the data stored about your person by contacting the address provided above. In addition, under certain conditions you may demand the correction or deletion of your data. Furthermore, you may be due a right to restrict the processing of your data, as well as a right to the return – in a structured, established and machine-readable format – of the data provided by you.

Right of objection
You have the right to object to the processing of your personal data for the purposes of direct advertising.
To assert this, please contact info@cargarantie.com
If we process your data to protect justified interests, you may object to this processing if your particular situation gives rise to reasons that exclude data processing.

Right of complaint
You are able to contact the data protection officer specified above, or a supervisory authority for data protection, if you have a complaint.
Data transfer to a third country
If we transfer your personal data to service providers outside the European Economic Area (EEA), this transfer only occurs if the third country has been confirmed by the EU Commission to have an appropriate level of data protection.

Automated decisions on a case-by-case basis
Based on your information on the insurance case, the data saved regarding your agreement and where applicable information in this respect received from third parties, we will in some cases make a fully automated decision about our liability. The fully automated decisions are based on regulations defined in advance by the company, regarding the weighting of information.

Who is responsible for the processing of my data and who is the data protection ­officer?
The person responsible for the data processing in the CarGarantie Group is the corresponding company, where you will be applying for the job. You can find the contact data of our data protection officer under “Data Protection” / “Public procedure directory / Data protection” on our website.

Which data categories are used and from where do they originate?
The categories of personal data (data which refer to you personally) which are processed on the occasion of the application process in particular include your master data (personal details such as first name, family name, name affixes), contact data (home address, mobile phone / phone number, e-mail address) as well as other data, which you provided us (e.g. curriculum vitae, professional career, etc.). In most cases, your personal data are directly collected from you during the application process. Additionally, we may have received data from third parties (e.g. job placements), who received your permission for data forwarding.

We also process personal data, which we have permissibly gained from publicly available sources (e.g. professional social networks such as Xing or LinkedIn). We will contact you through the corresponding source of your data (e.g. Xing), in order for you to be able to identify the source we retrieved your data from. That way, we assume, you agree that we contact you, since you have published your data. You have the right to revoke this consent at any time. It would be enough to just send an e-mail to datenschutz@cargarantie.com.

For which purposes and on which legal basis will my data be processed?
We process your personal data based on the provisions of the General Data Protection Regulation (GDPR) of the EU, of the Data Protection Act, as well as any other applicable laws (e.g. Holiday Act, Working Hours Act, general equal treatment law). The data processing serves to perform and handle the application process and to evaluate, to what extent you are suitable for the corresponding job. The processing of your applicant details is required in order that we may decide upon the justification of an employment relationship. The predominant legal basis for this is the art. 6 para. 1 b) GDPR In addition, it is possible to use consents according to art. 6 para. 1 a), 7 GDPR as a permission regulation in accordance with data protection law.

However, in individual cases we only process your data after their anonymization, in order to maintain our legitimate interests. This way, the data will possibly only be processed for statistical purposes (e.g. research about applicant behaviour). The creation of such statistics is only performed for our own purposes and is in no way personalised, but anonymized. Insofar as special categories of personal data are processed according to art. 9 para. 1 GDPR (e.g. health data) this is based on your consent according to art. 9 para. 2 a DS-GVO unless otherwise allowed by pertinent statutory licensing laws such as art. 9 para. 2 b. If we would like to process your personal data for a purpose not mentioned above, we will inform you beforehand. 

Who receives your personal data?
Within our group of companies, only persons and posts will receive your personal data, who need them within frame of the application process and the related statutory (pre-) contractual obligations. Within our group of companies, your data will be transmitted to certain companies, if they centrally use data processing tasks for the companies affiliated in the group (e.g. groupwide application management).

In addition, we can transmit your personal data to other recipients outside the company, if this is necessary for the initiation of the employment relationship. 

Which data protection laws can I claim as concerned person?
You can request information about the saved personal data according to art. 15 GDPR. Additionally, under certain conditions, you can request the rectification, erasure and limitation of the processing of your data according to art. 16, art. 17 and art. 18 GDPR. You may have a right to receive the data which you have made available in a structured, common and machine-readable form according to art. 20 GDPR. If we process your data in order to maintain legitimate interests (article 6 paragraphs 1 e and f), you can contradict to this processing according to art. 21 GDPR. If you would like to exercise your right of objection, it would be enough to send an e-mail to datenschutz@cargarantie.com with the subject “Data protection”. We will no longer process your personal data, unless we provide compelling and legitimate reasons for the processing, which override your interests, rights and freedoms or the processing serves the assertion, exercise or defending of legal claims.

According to art. 7 para. 3 GDPR you have the right, to revoke a given consent regarding the processing of personal data e.g. according to art. 6 para. 1 item a or art. 9 para. 2 at any time without giving reasons, at which the lawfulness of the processing performed with your consent until the revocation remains unaffected. In addition, according to art. 77 GDPR, you have the right of appeal with the responsible data protection supervisory authority.

How long will my data be saved?
We will delete your personal data 6 months after the application process is completed. This will not apply if any legal provisions are opposed to the deletion or if it is necessary to save the data further on for the purpose of proof. If an employment relationship has been established, then we will take your data over to our digital human resources system. 

Are you obliged to make your data available?
During your application, we depend on the availability of personal data which are necessary to perform the application process and the appraisal of aptitude. Without such data, we are not able to perform the application process nor to take a decision on the justification of an employment relationship.

To what extent do automated case-by-case decisions or measures for profiling take place?
In particular cases we use automated processing operations and / or profiling to support the decision making during the application process. In this case, you will receive separate information according to article 13 para. 2 item f GDPR.

The following list identifies the contractors, service providers and recipients or categories of contractors, service providers and recipients who process personal data for CG Car-Garantie Versicherungs-AG in accordance with existing agreements, including the tasks assigned.

This list serves to create transparency about the processing of your data and in particular about who processes your data for which purposes, as far as CG Car-Garantie Versicherungs-AG does not undertake the data processing itself. However, this does not mean that your data will be shared with all companies on this list.

CarGarantie companies that process master data (e.g. last name, first name, CarGarantie number, etc.) in shared databases and data processing procedures:

  • CAR-GARANTIE GMBH, Gündlinger Str. 12, 79111 Freiburg
  • Garantie-Service-GMBH, Gündlinger Str. 8, 79111 Freiburg

Contractors, service providers or recipients who carry out data processing as the main subject of the contract:

Company Subject and purpose of the commission
CAR-GARANTIE GMBH Sales
Garantie-Service-GMBH Sales
Meisterdruck GmbH Printing services
Burger Druck GmbH Printing services
Dinner Druck GmbH Printing services

 

Contractors, service providers or recipients who do not make data processing the main subject of the contract and are grouped into categories, i.e. are not named individually. This also includes contractors, service providers or recipients who work with CarGarantie only once or not permanently:

Category Subject and purpose of the commission
Financial / supervisory authorities Reports, audits according to legal requirements
Auditors Auditing (annual accounts)
Reinsurance Reinsurance business (monitoring / revision)
Bankruptcy Trustee Insolvency cases
Lawyers Litigation
IT companies Maintenance and support of hardware and software etc.
Assessors Technical assessment of damage cases
Workshops Repairs in connection with the settlement of claims
Disposal service providers Destruction of documents and other data carriers (hard disk, etc.)

 

Please note that our service list is updated regularly.

1. Who is responsible for data processing and whom can you contact?
CG Car-Garantie Versicherungs-AG
Gündlinger Straße 12
79111 Freiburg, Germany
PHONE +49 761 4548 0
FAX +49 761 4548 248
info@cargarantie.com

2. Contact details of the data protection officer:
CG Car-Garantie Versicherungs-Aktiengesellschaft
Udo Strittmatter
Gündlinger road 12
D-79111 Freiburg i. Breisgau
Phone: +49 (0)761 4548 0
Fax: +49 (0)761 4548 685
E-mail: datenschutz@cargarantie.com

3. Processing purposes and legal bases
The personal data collected by us from suppliers and other business partners and interested parties are used exclusively for the purpose of initiating, establishing and processing contracts and delivery relationships, including delivery, payment.
The personal data collected from you are necessary for the conclusion and execution of a contract. You are not obliged to provide this data, but we cannot conclude a contract with you without this data.
The processing of your data is based on Art. 6 Para. 1 Letter b DSGVO.
Your personal data will not be processed for advertising purposes.

4. Categories of personal data processed by us
The personal data is collected in the context of our customers and business relationships. In addition, we process the personal data entered into our systems by the contact persons of their companies. The following data can be processed:

  • Contact data (e.g. first and last name, address, email address, address, telephone number, mobile phone number, fax number)
  • Other information required to process our contractual relationship or a project with our customers or sales partners (such as payment data, customer numbers, order and delivery data, contact details of contact persons, etc.)

4.1 Fulfilment of legal obligations (Art. 6 para. 1 letter c DSGVO)
We process your personal data, if this is necessary for the fulfilment of legal obligations. Furthermore, we process your data to fulfill fiscal control and reporting obligations and the archiving of data for purposes of data protection and data security, as well as the audit by tax and other authorities.

5. Who receives the data?
We pass on your personal data within our company to those areas which require this data to fulfil the above-mentioned purposes. In addition, the following bodies may receive your data:

  • Contract processors used by us (Art. 28 DSGVO), in particular in the area of e.g. auditing services, credit institutions, etc.
  • We may disclose information to public bodies and institutions where there is a legal or official obligation under which we are obliged to provide information, report or disclose data or where the disclosure of data is in the public interest.
  • We are not responsible for any contents linked or referred to from his pages - unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site fromviewing those pages.
  • Other places for which you have given us your consent for data transmission.

6. How long do we store your data?
If necessary, we process your personal data for the duration of our business relationship. In addition, we are subject to various storage and documentation obligations, which result, among other things, from the legal framework conditions.

7. Your data protection rights
You have the right of access pursuant to Art. 15 DSGVO, the right of rectification pursuant to Art. 16 DSGVO, the right of deletion pursuant to Art. 17 DSGVO, the right of restriction of processing pursuant to Art. 18 DSGVO and the right of data transfer pursuant to Art. 20 DSGVO. In addition, there is a right of appeal to a data protection supervisory authority under Art. 77 DSGVO. In principle, pursuant to Art. 21 DSGVO, we have the right to object to the processing of personal data by us.

8. Your right of appeal to the competent supervisory authority
They have the right to appeal to the data protection supervisory authority (Art. 77 DSGVO). The supervisory authority responsible for us is:
Landesbeauftragter für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Königstraße 10a
70173 Stuttgart